Liverpool FC will begin a process to consolidate and clean up the Season Ticket waiting list later this month and hope to inform supporters of their position on the list before the summer.
The Club understand the Season Ticket waiting list is an emotive subject and believe those already on it should have more clarity about their respective position in order to better assess their chances of obtaining a Season Ticket in the future.
History
The Season Ticket waiting list was officially opened in 1996, when the Club invited applications by letter from supporters, with later requests also submitted via an opt-in option on the Fan Card application forms. Over the past 15 years, over 70,000 fans have registered their interest and the Club now plans to tidy up the list and ensure everyone on it knows exactly where they stand.
Process
Every single Season Ticket waiting list application received between 1996 and 2011 has been captured digitally, in date order, and Liverpool FC will initially be contacting the first 25,000 supporters on the list. A letter will be sent to the home address of each of these fans with instructions on how to confirm they still want to buy a Season Ticket and, in doing so, maintain their position on the list.
Timelines
The first letters will be sent out during the week commencing March 28th, with a deadline for all responses to the Club of April 29th. Once all replies have been processed and those who no longer wish to be included on the list removed, Liverpool FC will unveil an online version of the Season Ticket waiting list on the Club website.
Later this year, the Club plan that a further communication will be made to remaining supporters (outside of the first 25,000 already contacted) outlining their options if they wish to remain on the list and be considered should a Season Ticket become available in the future.
A comprehensive list of FAQs will be released on this website on March 9th - please do not contact the Club with an enquiry before reading them - and will provide answers to questions such as:
Q: How will I know whether I am one of the first 25,000 supporters on the list?
A: The first 25,000 applicants will each receive a letter from the Club as part of this communication process. All 25,000 applicants applied by letter - not Fan Card application form - and joined the list before April 2004 and will have received a letter at the time from the Club confirming their application. Should you have a query, the onus is on you to supply this original letter and prove your application.
Q: What happens if I have moved house since I applied?
A: As clearly stated at the point of applying, it is up to each supporter to keep the Club informed about address changes. Your letter will be sent to the address that we have registered on the waiting list database. If you have moved house since applying and not informed us, you should make efforts to retrieve the letter from the old address. Our Customer Services Team may be able to help you should this not be possible.
Q: Will I have to pay to be on the list?
A: Yes, the Club will be charging an initial £5 registration fee.
Q: What is this fee for?
A: This initial fee is to help cover the cost of this project.
Q: What's happening with the Adult / Child and the Disabled Season Ticket waiting lists?
A: The Club will be contacting supporters on both of these lists separately but we are dealing with the Adult list first.
The Club understand the Season Ticket waiting list is an emotive subject and believe those already on it should have more clarity about their respective position in order to better assess their chances of obtaining a Season Ticket in the future.
History
The Season Ticket waiting list was officially opened in 1996, when the Club invited applications by letter from supporters, with later requests also submitted via an opt-in option on the Fan Card application forms. Over the past 15 years, over 70,000 fans have registered their interest and the Club now plans to tidy up the list and ensure everyone on it knows exactly where they stand.
Process
Every single Season Ticket waiting list application received between 1996 and 2011 has been captured digitally, in date order, and Liverpool FC will initially be contacting the first 25,000 supporters on the list. A letter will be sent to the home address of each of these fans with instructions on how to confirm they still want to buy a Season Ticket and, in doing so, maintain their position on the list.
Timelines
The first letters will be sent out during the week commencing March 28th, with a deadline for all responses to the Club of April 29th. Once all replies have been processed and those who no longer wish to be included on the list removed, Liverpool FC will unveil an online version of the Season Ticket waiting list on the Club website.
Later this year, the Club plan that a further communication will be made to remaining supporters (outside of the first 25,000 already contacted) outlining their options if they wish to remain on the list and be considered should a Season Ticket become available in the future.
A comprehensive list of FAQs will be released on this website on March 9th - please do not contact the Club with an enquiry before reading them - and will provide answers to questions such as:
Q: How will I know whether I am one of the first 25,000 supporters on the list?
A: The first 25,000 applicants will each receive a letter from the Club as part of this communication process. All 25,000 applicants applied by letter - not Fan Card application form - and joined the list before April 2004 and will have received a letter at the time from the Club confirming their application. Should you have a query, the onus is on you to supply this original letter and prove your application.
Q: What happens if I have moved house since I applied?
A: As clearly stated at the point of applying, it is up to each supporter to keep the Club informed about address changes. Your letter will be sent to the address that we have registered on the waiting list database. If you have moved house since applying and not informed us, you should make efforts to retrieve the letter from the old address. Our Customer Services Team may be able to help you should this not be possible.
Q: Will I have to pay to be on the list?
A: Yes, the Club will be charging an initial £5 registration fee.
Q: What is this fee for?
A: This initial fee is to help cover the cost of this project.
Q: What's happening with the Adult / Child and the Disabled Season Ticket waiting lists?
A: The Club will be contacting supporters on both of these lists separately but we are dealing with the Adult list first.
Comment