New Operations Director

[malg]

All we need now is for liverpool to buy some players.

[red g]

I am sure Fabio Aurelio will keep him busy.

[CJ]

will he settle

[G]

Yeah but can he direct operations on a wet windy night in january at stoke

[Shanks]

He will be responsible for the overall delivery of the customer experience at Liverpool, managing and developing operational activities relating to customer services, ticketing, conference and banqueting, stadium operations, and museum and tours.

He will also oversee the facilities management of the Club's various different sites.

Currently the general manager for Bluewater, one of Europe's leading retail and leisure destinations, Andrew has operated in a fast paced and multi-faceted retail/leisure environment delivering an operation with the customer at the centre of its success.

This has included full P&L responsibility encompassing over 330 UK and international brands, 50 bars and restaurants in a facility covering 1.6million square feet.

He also has a track record of working with broader external stakeholders in building relationships with the local council to help position Bluewater at the heart of the community.

Additionally he has overseen the development of the next phase of Bluewater's evolution, the Events Venue - a purpose-built 55,000 sq ft facility that will open in late 2011.

Andrew began his career in 1989 as a district sales manager for NAAFI, a multi-faceted retail outlet. He spent six years there before joining Thorn UK as regional sales manager with commercial responsibility for over 50 stores.

After a number of promotions he joined Bluewater in 2003 as retail business manager, with responsibility for day-to-day relations.

He then became general manager of Touchwood in 2004 and spent three years in that role, with responsibility for 100 retail and catering outlets before joining Bluewater in 2007 as general manager.

Looks like the half time pies could get a makeover..

[nebbers]

He then became general manager of Touchwood in 2004 and spent three years in that role, with responsibility for 100 retail and catering outlets before joining Bluewater in 2007 as general manager.

Misread that for a minute. Thought he was a Dr Who fan.

[Fredo]

He's come on leaps and bounds since he left the club.

[Tee]

Hopefully he will do somthing about the Customer Services. Haven't even been able to get through for the past few days. What a joke.